Condition of Sale

1. OBJECT

– Terms of Use – Protection of personal data

Gandi secures this site with a high-level encrypted connection (AES-256 256 bit SSL). The logo above allows you to authenticate the site as trustworthy.

GENERAL CONDITIONS OF USE OF THE SITE

These general conditions of sale (hereinafter the “General Conditions”) apply to any purchase made by a natural person (hereinafter the “CUSTOMER”) on the coach-me.uk site or any other URL address that may replace this address hereinafter the “SITE”) from COMMUNICATION COACH AND DEVELOPMENT LTDSA with a capital of £1,000 whose registered office is located at 63-66 HATTON GARDEN LONDON ENGLAND EC1N 8LE whose company number is: 14391078 and reachable by email at the following address: ccd.courrier@coach-me.uk (hereinafter the “SELLER”).

By using our Services and/or Products, you agree to comply with these Terms and Conditions. In case of non-acceptance of the Terms of Use, you must stop using our Services and/or Products. Any order placed on the Site necessarily implies your unreserved acceptance of these General Conditions.

We invite you to read this document very carefully.

Warning

The Site is dedicated to the distribution of books, courses in the form of subscriptions, consultations of advice, and “coaching” services under the guise of astrological studies, personalized horoscopes, and various services inspired by the Divinatory Arts. THE SERVICES AND ADVICE OFFERED ON THE SITE AS WELL AS IN EMAILS AND ASSOCIATED ELECTRONIC SERVICES ARE EXCLUSIVELY OFFERED FOR ENTERTAINMENT PURPOSES, PROVIDED THAT THE LEGISLATIVE OR REGULATORY PROVISIONS IN FORCE ARE RESPECTED.

The Services and/or Products offered on the Site have always been individualized services, carried out specifically for you and requiring the intervention of Coach-me. UK or persons delegated by him, the electronics being used only to send the Services and/or products to the consultants of Coach-me.UK. Due to the increasing number of your requests, the individualized services provided by Coach-me.UK through the Site had to evolve into an electronic service in June 2013.

COMMUNICATION COACH AND DEVELOPMENT LTDSA makes every effort to ensure that you benefit from electronic services of the highest quality and to provide you with useful advice and products. However, Coach-me.uk and/or COMMUNICATION COACH AND DEVELOPMENT LTDSA cannot be held responsible for the consequences of your actions with regard to your personal interpretation of said advice. In no case does the information presented with our Services and/or Products replace any recommendation you may have received from professionals in the legal, medical or financial sector or any other field of activity.

Article 1: Definitions

The terms used below have, in these General Conditions, the following meanings:

“CUSTOMER“: refers to the SELLER’s contracting partner, who guarantees to have the quality of consumer as defined by French law and jurisprudence. As such, it is expressly provided that the CUSTOMER acts outside any usual or commercial activity.
“DELIVERY“: refers to the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated when ordering.
“PRODUCTS“: refers to all products available on the SITE.
“TERRITORY“: refers primarily to the United kingdom but also all countries in accordance with English legislation for the product(s) for sale on the Site.

Article 2: Purpose

These General Terms and Conditions govern the sale by the SELLER to its CUSTOMERS of the PRODUCTS.

The CUSTOMER is clearly informed and acknowledges that the SITE is intended for consumers and that professionals must contact the SELLER’s sales department in order to benefit from separate contractual conditions.

Article 3: Acceptance of the General Conditions

The CUSTOMER undertakes to read these General Terms and Conditions carefully and accept them, before proceeding to the payment of an order of PRODUCTS placed on the SITE.

These General Terms and Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to carefully read, print or download the General Conditions and to keep a copy.

The SELLER advises the CUSTOMER to read the General Conditions with each new order, the latest version of the said Conditions applying to any new order of PRODUCTS.

By clicking on the first button to place the order and then on the second to confirm the order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.

Article 4: Professional conduct – ethics

The practice of Divinatory Arts, with or without supports, in the office or at a distance is an art and does not constitute in any way an exact science. In other words, there can be no one hundred percent reliable prediction, and there can be no guarantee of a certain realization of the events foreseen in clairvoyance or astrology. The practitioner of clairvoyance is bound by an obligation of means (use of his knowledge in divinatory arts, his knowledge, his gift of clairvoyance). It cannot be bound by an obligation of results (Judgment Court of Appeal of Grasse, May 97).

The sole purpose of the practice of the Divinatory Arts is to enlighten the applicant on his potential future so that he becomes aware of it and can, in full knowledge of the facts, fully exercise his free will. Coach-me.uk undertakes not to practice any occult activity that may harm others, or without the knowledge of a person concerned. It prohibits any formal prognosis related to health, as well as any prediction relating to death. It is forbidden to keep any personal documents, objects or photos without the agreement of their owner. It is also forbidden any clairvoyance to minors without the formal consent of their parents or guardians.

The content of the offers does not bind the publisher and gives free rein to believe or not to believe in the divinatory sciences. The offers offer help through books, products, advice where the conviction and beliefs of the user are paramount. Everyone can follow up according to his free will, the goal being to:

To give birth to the consultant’s sense of responsibility, who better informed must regain power over his life, develop his potential and become an actor in his existence.
Direct the consultant to other practitioners, in the event that he is faced with a problem that he can not solve (medical, psychological, legal problem etc.)
Respect the religious, political or moral convictions of its consultants
No death announcements, no formal health diagnoses.

Article 5: Confidentiality

Coach-me.uk is bound by professional discretion. The information collected about a client will only be used in the exercise of his profession, and only vis-à-vis the latter.

Article 6: Our Products and Services

The products and services offered after registration on the Site are as follows:

Free offers to the world of divinatory sciences, astrology, numerology, tarot and others… Via html pages, emails and/or SMS sent to the User.
Paid offers to the world of divinatory sciences, astrology, numerology, tarot and others … Via html pages, emails and/or SMS sent to the User.
More complete sessions sent as audio and/or video files. Access to audio/video files and associated instructions is via a link sent by email.
Ebooks in pdf format, downloadable from a link sent by email.
“Physical” products delivered by mail.
Complete paid offers mixing all types of products, digital, audio, ebook and physical.

To read pdf files, the User must first install free software that allows you to read this type of file. For example, the User can download Adobe® Acrobat® Reader for free from the following link: https://get.adobe.com/fr/reader

To play the audio files, the User must first install a free software that allows you to play the mp3 files. For example, the User can download VLC Media Player for free from the following link: //vlc-media-player.org/modules/telecharge/

Any order for a product or service triggers the sending of an order confirmation email.

Digital products and services depending on the complexity of these are delivered between 24 and 96 hours from the following confirmation email.

“Physical” products are delivered between 30 and 40 days following the confirmation email within the limits of available stocks.

If we notice a stock shortage on any of the products ordered, we will ship the rest of the order and do everything necessary to ensure delivery as soon as possible.

If this does not suit you, you can request a refund by writing to COMMUNICATION COACH AND DEVELOPMENT LTDSA, 63-66 HATTON GARDEN LONDON ENGLAND EC1N 8LE.

As soon as the products and services are available, the User will be informed by an email with a link that offers immediate access to the products and services on the website.

If the Site is unable to deliver the products and services ordered, the User will be notified by email and will immediately receive a refund for any payment made for these products and services.

All our paid Products and Services are subject to registration on our site and are covered by a satisfaction guarantee whose duration is always clearly indicated.

How do I take advantage of the “free trial offer”?

To take advantage of the free trial offer, go to the Site and click on the free form “coach-me.uk” accessible from this link. Fill in the required personal information, including a valid email address.

We would like to draw your attention to the importance of providing complete and accurate personal data. This allows us to guarantee quality Services.

For more information regarding the protection of your personal data, please see our Privacy Policy.

The free trial offer on the Site does not imply any commitment on your part.

A few hours after sending your request (usually, the next morning after confirming your email address), you will receive, at the address you have indicated, the result of the free trial offer accompanied by a paid study offer whose price will be clearly indicated. You are completely free to accept or ignore this new offer. If you ignore this new offer, you will receive several reminders that you are free to ignore as well.

At any time, you have the opportunity to unsubscribe from any communication sent by the Site. (See “How do I unsubscribe?” section of this document).

Article 7: Purchase of Products on the Site

To be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have the legal capacity or, if he is a minor, be able to justify the agreement of his legal representatives.

The CUSTOMER will be asked to provide information allowing him to be identified by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be filled in for the CUSTOMER’s order to be processed by the SELLER. The CUSTOMER can check on the SITE the status of his order. The follow-up of DELIVERIES can, if necessary, be carried out using the online tracking tools of certain carriers. The CUSTOMER may also contact the SELLER’s sales department at any time by e-mail, at the ccd.courrier@coach-me.uk address, in order to obtain information on the status of his order.

The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up-to-date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, eligibility and the information provided.

Any order for a product or service triggers the sending of an order confirmation email. Digital products and services depending on the complexity of these are delivered between 24 and 96 hours from the following confirmation email. “Physical” products are delivered between 10 and 40 days following the confirmation email within the limits of available stocks. If we notice a stock shortage on any of the products ordered, we will ship the rest of the order and do everything necessary to ensure delivery as soon as possible. If this does not suit you, you can request the refund by writing to COMMUNICATION COACH AND DEVELOPMENT LTDSA, 63-66 HATTON GARDEN LONDON ENGLAND EC1N 8LE As soon as the products and services
are available, the User will be informed by an email with a link that offers immediate access to the products and services on the website. If COMMUNICATION COACH AND DEVELOPMENT LTD SA is unable to deliver the products and services ordered, the User will be notified by email and will immediately receive a refund for any payment made for these products and services. All our paid Products and Services are subject to registration on our site and are covered by a satisfaction guarantee whose duration is always clearly indicated.

Article 8: Orders

Article 8.1 Characteristics of the products

The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under applicable law.

The CUSTOMER undertakes to read this information carefully before placing an order on the SITE.

Unless expressly stated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with the European legislation in force and the standards applicable in United kingdom.

Article 8.2. Order procedure

Orders for PRODUCTS are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER’s start page, the steps may differ slightly).

8.2.1. Selection of PRODUCTS and purchase options

The CUSTOMER must select the PRODUCT(s) of his choice by clicking on the PRODUCT(s) concerned and choosing the desired characteristics and quantities. Once the PRODUCT is selected, the PRODUCT is placed in the CUSTOMER’s shopping cart. The latter can then add to his basket as many PRODUCTS as he wishes.

8.2.2. Commands

Once the PRODUCTS have been selected and placed in his basket, the CUSTOMER must click on the basket and check that the content of his order is correct. If the CLIENT has not yet done so, he will then be invited to identify himself or register.

Once the CUSTOMER has validated the contents of the basket and has identified / registered, an automatically completed online form summarizing the price, applicable taxes and, if applicable, delivery costs will be displayed to him.

The CUSTOMER is invited to check the content of his order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating its content.

The CUSTOMER may then proceed to the payment of the PRODUCTS by following the instructions on the SITE and provide all the information necessary for invoicing and DELIVERY of the PRODUCTS. For PRODUCTS for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all the information necessary for the proper processing of the order.

The CUSTOMER must also select the delivery method chosen.

8.2.3. Acknowledgement of receipt

Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER’s order. A copy of the acknowledgment of receipt of the order is automatically sent to the CUSTOMER by e-mail, provided that the e-mail address provided through the registration form is correct.

The SELLER does not send any order confirmation by post or fax.

8.2.4. Invoicing

During the ordering process, the CUSTOMER must enter the information necessary for invoicing (the sign (*) will indicate the mandatory fields that must be filled in for the CUSTOMER’s order to be processed by the SELLER).

In particular, the CUSTOMER must clearly indicate all the information relating to the DELIVERY, in particular the exact address of DELIVERY, as well as any possible access code to the DELIVERY address.

The CUSTOMER must also specify the chosen means of payment.

Neither the order form that the CUSTOMER establishes online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by e-mail constitute an invoice. Regardless of the method of order or payment used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.

8.3. Date of order

The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE only begin to run from this date.

8.4. Price

For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros all taxes included, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or mode of transport chosen).

Prices include in particular value added tax (VAT) at the rate in force on the date of order. Any change in the applicable rate may impact the price of the PRODUCTS from the date of entry into force of the new rate.

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

The prices of the SELLER’s suppliers are subject to change. As a result, the prices indicated on the SITE may change. They can also be changed in case of special offers or sales.

The prices indicated are valid, except for gross error. The applicable price is that indicated on the SITE on the date on which the order is placed by the CUSTOMER.

8.5. Availability of PRODUCTS

The professional undertakes to deliver the PRODUCT on the date or within the period indicated to the CUSTOMER, unless the parties have agreed otherwise.

The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER.

In any case, if the unavailability has not been indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.

In the event that a PRODUCT is unavailable, the SELLER may, and if the parties agree, offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.

If the CUSTOMER decides to cancel his order of unavailable PRODUCTS, he will obtain a refund of all sums paid for the unavailable PRODUCTS no later than thirty (30) days of payment.

Article 9: Right of Withdrawal

The terms of the right of withdrawal are provided for in the “withdrawal policy”, a policy available in Appendix 1 hereof and accessible at the bottom of each page of the SITE via a hypertext link called “Right of Withdrawal”.

Article 10: Payment

10.1. Payment methods

The CUSTOMER can pay for his PRODUCTS online on the SITE according to the means proposed by the SELLER.

The CUSTOMER guarantees the SELLER that he holds all the authorizations required to use the chosen means of payment.

The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online as part of the online payment on the SITE.

It is therefore specified that all information relating to payment provided on the SITE is transmitted to the SITE bank and is not processed on the SITE.

10.2. Payment date

In case of single payment by credit card, the CUSTOMER’s account will be debited as soon as the order of PRODUCTS placed on the SITE.

In case of partial DELIVERY, the total amount will be debited from the CUSTOMER’s account at the earliest when the first package is shipped. If the CUSTOMER decides to cancel his order of unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5 of these General Conditions.

10.3. Late or refusal of payment

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER’s Customer Service in order to pay for the order by any other valid means of payment.

In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the flow of money due by the CUSTOMER proves impossible, the order will be canceled and the sale automatically terminated.

Article 11: Proof and Archiving

Any contract concluded with the CUSTOMER corresponding to an order for an amount greater than 120 euros including VAT will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 213-1 of the Consumer Code.

The SELLER agrees to archive this information in order to monitor transactions and to produce a copy of the contract at the request of the CUSTOMER.

In the event of a dispute, the SELLER will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.

Article 12: Transfer of Ownership

The SELLER remains the owner of the PRODUCTS delivered until their full payment by the CUSTOMER.

The above provisions do not prevent the transfer to the CUSTOMER, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of damage that they may entail.

Article 13: Delivery

The terms of DELIVERY of the PRODUCTS are provided for in the “delivery policy” referred to in Appendix 2 hereof and accessible at the bottom of each page of the SITE via a hypertext link called “Delivery/Return Conditions”.

Article 14: Packaging

The PRODUCTS will be packed in accordance with the transport regulations in force, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS undertake to respect the same standards when returning PRODUCTS under the conditions set out in Appendix 1 – Withdrawal Policy.

Article 15: Guarantees

Apart from the commercial guarantees that the SELLER may offer for certain PRODUCTS, all Customers benefit from “legal” guarantees, for all PRODUCTS, which are detailed below, in accordance with Article L.111-1 of the Consumer Code

Article 15.1. Guarantee of conformity

Article L. 217-4 of the Consumer Code: “The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to him by the contract or has been carried out under his responsibility”.

Article L.217-5 of the Consumer Code: “The good is in conformity with the contract: 1 ° If it is fit for the use usually expected of a similar good and, where applicable: – if it corresponds to the description given by the seller and has the qualities that it has presented to the buyer in the form of a sample or model; – if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling; 2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and that the latter has accepted”.

The SELLER is likely to be liable for any lack of conformity existing at the time of delivery and for any lack of conformity resulting from the packaging, assembly instructions or installation when it has been charged to him or has been carried out under his responsibility.

The action resulting from the lack of conformity is prescribed by two (2) years from the delivery of the PRODUCT (Article L.217-12 of the Consumer Code).

In case of lack of conformity, the CUSTOMER may request the replacement or repair of the PRODUCT, at his choice. However, if the cost of the CUSTOMER’s choice is manifestly disproportionate to the other possible option, taking into account the value of the PRODUCT or the importance of the defect, the SELLER may proceed to a refund, without following the option chosen by the Customer.

Finally, the CUSTOMER is exempted from providing proof of the existence of the lack of conformity of the PRODUCT during the twenty-four (24) months following the delivery of the PRODUCT except for second-hand goods for which this period is set at six (6) months. (Article L. 217-7 of the Consumer Code).

It is specified that this legal guarantee of conformity applies independently of the commercial guarantee granted, if any, on the PRODUCTS.

Article 15.2. Guarantee against hidden defects

The SELLER is bound by the guarantee for hidden defects of the PRODUCT sold which make it unfit for the use for which it is intended, or which so diminish this use that the CUSTOMER would not have acquired it, or would have given a lower price, if he had known them (Article 1641 of the Civil Code).

This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose between the refund of the price of the PRODUCT if it is returned and the refund of part of its price, if the PRODUCT is not returned.

In the event that a replacement or repair is impossible, the SELLER undertakes to return the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address COMMUNICATION COACH AND DEVELOPMENT LTDSA, 63-66 HATTON GARDEN LONDON ENGLAND EC1N 8LE . The action resulting from latent defects must be brought by the CUSTOMER within two (2) years from the discovery of the defect (Paragraph 1 of Article 1648 of the Civil Code).

Article 16: Liability

The responsibility of the SELLER can in no case be engaged in case of non-performance or poor performance of contractual obligations attributable to the CUSTOMER, in particular when entering his order.

The SELLER cannot be held responsible, or considered to have failed herein, for any delay or non-performance, when the cause of the delay or non-performance is related to a case of force majeure as defined by the jurisprudence of the French courts and tribunals.

It is also specified that the SELLER does not control websites that are directly or indirectly linked to the SITE. Consequently, it excludes any liability for the information published therein. Links to third-party websites are provided for information purposes only and no guarantee is provided as to their content.

Article 17: Force majeure

The responsibility of the SELLER can not be implemented if the non-performance or delay in the performance of one of its obligations described in these General Conditions results from a case of force majeure.

Force majeure exists in contractual matters when an event beyond the control of the debtor, which could not reasonably have been foreseen at the time of the conclusion of the contract and whose effects cannot be avoided by appropriate measures, prevents the debtor from performing its obligation.

If the impediment is temporary, performance of the obligation shall be suspended unless the resulting delay justifies termination of the contract. If the impediment is definitive, the contract is automatically terminated and the parties are released from their obligations under the conditions provided for in Articles 1351 and 1351-1 of the Civil Code.

As such, the responsibility of the SELLER can not be engaged in particular in case of attack of hackers, unavailability of equipment, supplies, spare parts, personal or other equipment, interruption of electronic communications networks, as well as in case of occurrence of any circumstance or event beyond the control of the SELLER occurring after the conclusion of the General Conditions and preventing the execution under conditions Normal.

It is specified that, in such a situation, the CUSTOMER may not claim the payment of any compensation and may not bring any recourse against the SELLER.

In the event of the occurrence of one of the aforementioned events, the SELLER will endeavor to inform the CUSTOMER as soon as possible.

Article 18: Personal data

The SELLER collects on the SITE personal data concerning its CUSTOMERS, including through cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser.

The data collected by the SELLER is used to process orders placed on the SITE, manage the CUSTOMER’s account, analyze orders and, if the CUSTOMER has expressly chosen this option, send him commercial prospecting letters, newsletters, promotional offers and / or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.

The CUSTOMER’s data is kept confidential by the SELLER for the purposes of the contract, its execution and in compliance with the law.

CUSTOMERS may unsubscribe at any time by accessing their account or by clicking on the hypertext link provided for this purpose at the bottom of each offer received by email.

The data may be communicated, in whole or in part, to the SELLER’s service providers involved in the ordering process. For commercial purposes, the SELLER may transfer to its business partners the names and contact details of its CUSTOMERS, provided that they have expressly given their prior consent when registering on the SITE.

The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time by contacting the SELLER. The SELLER may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.

In accordance with Law No. 78-17 of 6 January 1978 relating to data processing, files and freedoms and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation known as GDPR), the SELLER ensures the implementation of the rights of the persons concerned.

It is recalled that the CUSTOMER whose personal data is processed has the rights of access, rectification, updating, portability and deletion of information concerning him, in accordance with the provisions of Articles 39 and 40 of the amended Data Protection Act, and the provisions of Articles 15, 16 and 17 of the European General Regulation on the Protection of Persons (GDPR).

In accordance with the provisions of Article 38 of the amended Data Protection Act and the provisions of Article 21 of the GDPR, the CUSTOMER may also, for legitimate reasons, oppose the processing of data concerning him, without reason and without charge.

The CLIENT may exercise these rights by sending an email to the address: ccd.courrier@coach-me.uk or by sending a letter to COMMUNICATION COACH AND DEVELOPMENT LTDSA, 63-66 HATTON GARDEN LONDON ENGLAND EC1N 8LE.

It is specified that the CUSTOMER must be able to prove his identity, either by scanning an identity document or by sending the SELLER a photocopy of his identity document.

Article 19: Complaints

Any written complaint from the CUSTOMER must be sent to the following address: COMMUNICATION COACH AND DEVELOPMENT LTDSA, 63-66 HATTON GARDEN LONDON ENGLAND EC1N 8LE.

Article 20: Intellectual Property

All visual and audio elements of the WEBSITE, including the underlying technology used, are protected by copyright, trademark and/or patent law.

These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hypertext link to the SITE must request the authorization of the SELLER in writing.

This authorization of the SELLER will in no case be granted definitively. This link must be deleted at the request of the SELLER. Hypertext links to the SITE that use techniques such as framing or insertion by hypertext links (in-line linking) are strictly prohibited.

Any representation or reproduction, total or partial, of the SITE and its contents, by any process whatsoever, without the express prior authorization of the SELLER, is prohibited and will constitute an infringement punishable by articles L.335-2 and following and articles L.713-1 and following of the Intellectual Property Code.

The acceptance of these General Conditions implies recognition by the CUSTOMER of the intellectual property rights of the SELLER and commitment to respect them.

Article 22: Validity of the General Conditions

Any modification of the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions shall not affect the validity of these General Conditions. Such modification or decision does not in any way authorize the CUSTOMERS to disregard these General Conditions.

Any terms not expressly dealt with herein shall be governed in accordance with the practice of the retail sector, for companies whose registered office is in united kingdom.

Article 23: Changes to the General Conditions

These General Terms and Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.

The General Conditions are dated precisely and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order.

Changes to the Terms and Conditions will not apply to PRODUCTS already purchased.

Article 24: Jurisdiction and Applicable Law

THESE GENERAL TERMS AND CONDITIONS AND THE RELATIONSHIP BETWEEN THE CUSTOMER AND THE SELLER ARE GOVERNED BY ENGLISH LAW. IN THE EVENT OF A DISPUTE, ONLY THE ENGLISH COURTS SHALL HAVE JURISDICTION.

However, prior to any appeal to the arbitral or state judge, the Customer is invited to contact the SELLER’s claims department.

If no agreement is reached or if the CUSTOMER justifies having attempted, beforehand, to resolve his dispute directly with the SELLER by a written complaint, it will then be proposed an optional mediation procedure, conducted in a spirit of loyalty and good faith with a view to reaching an amicable agreement when any conflict relating to this contract arises, including its validity.

To initiate this mediation, the CUSTOMER may contact the SELLER’s mediator whose postal address is: COMMUNICATION COACH AND DEVELOPMENT LTDSA, 63-66 HATTON GARDEN LONDON ENGLAND EC1N 8LE and who can also be contacted via this email address: ccd.courrier@coach-me.uk

The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgment of receipt indicating the elements of the conflict.

As mediation is not mandatory, the CUSTOMER or the SELLER may withdraw from the process at any time.

IN THE EVENT THAT MEDIATION FAILS OR IS NOT ENVISAGED, THE DISPUTE THAT MAY HAVE GIVEN RISE TO MEDIATION WILL BE ENTRUSTED TO THE COMPETENT COURT DESIGNATED ABOVE.

Article 25: Last Update

The last update of the General Conditions took place on 20 October 2022.

Annex 1Withdrawal Policy

Principle of withdrawal

The CUSTOMER has, in principle, the right to withdraw by returning or returning the PRODUCT to the SELLER.

For this, the PRODUCT must be returned or returned without undue delay, and at the latest within fourteen (14) days following the communication of its decision to withdraw, unless the SELLER offers to recover the PRODUCT itself.

Withdrawal period

In accordance with Article L.221-18 of the Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the PRODUCT.

In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order of a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT delivered.

If the CUSTOMER’s order relates to several PRODUCTS and these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT.

Notification of the right of withdrawal

To exercise his right of withdrawal and in accordance with Article L.221-21 of the Consumer Code, the CUSTOMER must notify his decision to withdraw by means of an unambiguous statement (for example, letter sent by post or email) to the following postal address: COMMUNICATION COACH AND DEVELOPMENT LTDSA, 63-66 HATTON GARDEN LONDON ENGLAND EC1N 8LE or to the following email address: ccd.courrier@coach-me.uk.

The CLIENT can also use the form below:

WITHDRAWAL FORM

Attn: COMMUNICATION COACH AND DEVELOPMENT LTDSA

63-66 HATTON GARDEN LONDON ENGLAND EC1N 8LE

E-mail address: ccd.courrier@coach-me.uk

I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:

PRODUCT REFERENCE:

Invoice number:

Order No.:

– Ordered on: /received on:

– Payment method used:

– Name of the CUSTOMER and, if applicable, of the beneficiary of the order:

– Address of the CLIENT:

– Delivery address:

– Signature of the CLIENT (except in case of transmission by e-mail):

-Date:

In order for the withdrawal period to be respected, the CUSTOMER must send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to refund all sums paid, including delivery costs (with the exception of additional costs arising, where applicable, from the CUSTOMER’s choice of a delivery method other than the standard delivery method offered by the SELLER) without undue delay and, in any case, no later than fourteen (14) days from the day on which the SELLER receives the returned PRODUCT. (Article L.221-24 of the Consumer Code).

The SELLER will proceed to the refund using the same means of payment as the one that the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees on a different means, in any case, this refund will not incur any costs for the CUSTOMER.

The SELLER is not obliged to reimburse additional costs if the CUSTOMER has expressly chosen a more expensive delivery method than the standard delivery method offered by the SELLER.

The SELLER may defer reimbursement until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, whichever is the earliest.

Return policy

The CLIENT must, without undue delay and, in any event, no later than fourteen (14) days after communication of his decision to withdraw from this contract, return the property to: COMMUNICATION COACH AND DEVELOPMENT LTDSA, 63-66 HATTON GARDEN LONDON ENGLAND EC1N 8LE.

This period is deemed to have been respected if the CUSTOMER returns the goods before the expiry of the fourteen (14) day period.

Return Costs

The CUSTOMER must bear the direct costs of returning the good.

In the event that the weight of the PRODUCT prevents the CUSTOMER from returning this PRODUCT by post, the CUSTOMER must bear the direct costs of returning the good.

Condition of the returned property

The PRODUCT must be returned according to the instructions of the SELLER and include in particular all the accessories delivered.

The CUSTOMER is only liable for the depreciation of the goods resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CUSTOMER has the possibility to test the PRODUCT but his responsibility may be engaged if he carries out manipulations other than those that are necessary.

Exclusions of the right of withdrawal

The right of withdrawal is excluded in the following cases:

– Supply of goods or services whose price depends on fluctuations in the financial market

– Supply of goods made according to the CUSTOMER’s specifications or clearly personalized

– Supply of goods likely to deteriorate or expire quickly

– Supply of sealed audio or video recordings or software that have been unsealed after delivery

– Newspaper, periodical, magazine (except subscription contract)

– Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities if the offer provides for a specific date or period of execution

– Supply of goods which by their nature are inseparably mixed with other articles

– Supplies of sealed goods that cannot be returned for reasons of health protection or hygiene and that have been unsealed by the CUSTOMER after DELIVERY

– Supply of digital content not supplied dematerialized if the execution has begun with the prior express consent of the consumer, who has also acknowledged that he will lose his right of withdrawal

– contracts concluded at a public auction

Annex 2Delivery Policy

Delivery area

The PRODUCTS offered can only be delivered on the TERRITORY.

It is impossible to place an order for any delivery address located outside the TERRITORY.

The PRODUCT(s) are shipped to the delivery address(es) that the CUSTOMER has indicated during the ordering process.

Shipping time

The deadlines for preparing an order and then establishing the invoice, before shipment of the PRODUCTS in stock are mentioned on the SITE. These deadlines exclude weekends or public holidays.

An electronic message will be automatically sent to the CUSTOMER at the time of shipment of the PRODUCTS, provided that the e-mail address in the registration form is correct.

Delivery times & costs

During the ordering process, the SELLER indicates to the CUSTOMER the possible shipping times and formulas for the PRODUCTS purchased.

Shipping costs are calculated according to the delivery method.

The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased.

The details of delivery times and costs are detailed on the SITE.

In the absence of indication or agreement as to the delivery date, the SELLER delivers the PRODUCT without undue delay and no later than thirty (30) days after the conclusion of the contract. (Article L.216-1 of the Consumer Code).

Terms of DELIVERY

The package will be delivered to the CUSTOMER against signature and on presentation of an identity document.

In case of absence, a notice of passage will be left to the CUSTOMER, to allow him to pick up his package in his post office.

DELIVERY problems

The CUSTOMER is informed of the delivery date set at the time he chooses the carrier, at the end of the online ordering procedure, before confirming the order.

It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must give formal notice to the SELLER to deliver within a reasonable time and in case of non-delivery within this period, he may terminate the contract.

The SELLER will reimburse, without undue delay from receipt of the letter of termination, to the CUSTOMER the total amount paid for the PRODUCTS, including taxes and delivery costs, using the same payment method used by the CUSTOMER to purchase the PRODUCTS.

The SELLER is responsible until delivery of the PRODUCT to the CUSTOMER. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of damage or partial losses noted during delivery.

2. SUBJECTS

2.1 These General Terms and Conditions of Sale govern the entry, sending, and acceptance of orders for products on www. coach-me.uk and do not govern, on the contrary, the provision of services or the sale of products by subjects other than the Seller present on www. coach-me.uk through links, banners, or other hypertext connections. Before placing orders and purchasing products and services from subjects other than the Seller, we suggest that you check their terms of sale, as the Seller is not responsible for the provision of services by third parties other than the Seller.

2.2 The products are sold to the Customer identified by the data entered at the time of filling in the electronic order form with the simultaneous acceptance of these General Terms and Conditions of Sale.

2.3 Product offers on the website www. coach-me.uk are intended for a major clientele. If you are under the age of 18, you must have the permission of one of your parents, or a legal guardian, before you can purchase from www. coach-me.uk.

Remember: this is always the case, not only for our site but for all sites you visit on the Internet: always ask your parents for help if you see, or are asked, information that you do not understand when you browse the Internet.

By placing an order on this website, you warrant that you are an adult (18 years old) and have the legal capacity to enter into a binding contract.

2.4 The Customer is prohibited from entering false, invented or imaginary names during the online ordering process and additional communications. The Seller reserves the right to pursue any violation or abuse, in the interest and protection of all consumers.